rapid97 Terms and Conditions of Use

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User", "Member", or "you") and rapid97 ("Platform", "we" or "us"), regarding your use of the online gambling platform provided on the rapid97 website.

By registering an account, logging in, or using any service offered on the rapid97 platform, you explicitly acknowledge that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, including our Privacy Policy and Responsible Gambling Policy, which are considered part of this Agreement.

rapid97 reserves the right to change, update, or amend these terms at any time without prior notice. It is your responsibility to check this page regularly. Continued use of the platform after any amendment means you accept the updated terms.

2. User Eligibility and Age Restriction

To register and use rapid97 services, you must meet the following eligibility requirements:

• Be at least 21 years old on the date of registration and throughout the period of account use.
• Have full legal capacity to enter into a binding agreement under applicable law.
• Not be an individual who has been subject to self-exclusion or any gambling prohibition imposed by a relevant authority.
• Not be acting as a representative or agent of a third party in using this account.
• Understand that online gambling may be subject to different regulations in your location, and you are solely responsible for ensuring compliance with local laws.

3. Account Registration and Management

Each user is only permitted to hold one (1) active account at rapid97. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all accounts concerned.

When registering, you agree to:

• Provide accurate, complete, and current information including your full name as per your identification card, date of birth, active mobile number, and a valid email address.
• Update your account information should any changes to your relevant personal details occur.
• Keep your username and password confidential and not share them with any other party.
• Notify rapid97 immediately if you suspect any unauthorised access to your account.

rapid97 reserves the right to request additional identity verification at any time, including a copy of your identification card (MyKad) or other supporting documents, as part of the Know Your Customer (KYC) process.

4. Depositing Funds into Your Account

rapid97 accepts deposits via the payment methods listed below. All payment methods are subject to a uniform minimum deposit requirement:

Deposit methods accepted by rapid97 include:

• Touch 'n Go eWallet — a widely used e-wallet in Malaysia with instant processing.
• DuitNow — instant transfer via the DuitNow payment system.
• Online banking (FPX) — supports a range of local Malaysian banks.
• ShopeePay — via an active and verified ShopeePay account.
• Cryptocurrency — accepts USDT, BTC, and ETH at current market rates.

All deposits must come from a legitimate financial source and be in the name of the registered user. rapid97 reserves the right to reject or delay the processing of deposits that raise suspicion of unlawful activity or fraud.

5. Withdrawals and Related Conditions

Withdrawal requests from a rapid97 account are subject to the following conditions, which must be met before processing:

• The minimum withdrawal amount is RM100 per transaction.
• Withdrawals are processed via the same method used for the deposit, subject to availability.
• Withdrawal processing time is typically between 30 minutes and 3 hours after the request is approved.
• Full identity verification may be required before the first withdrawal or withdrawals exceeding a certain amount.
• Any wagering requirements associated with a bonus must be fully completed before bonus funds are eligible for withdrawal.

rapid97 reserves the right to delay or reject a withdrawal request if there is any suspicious activity, a breach of these terms, or if the account verification process has not been completed. In such cases, our support team will contact the member concerned via their registered email.

6. Bonuses, Promotions and Wagering Requirements

rapid97 offers various promotions and bonuses to registered members. All bonuses are subject to wagering requirements that must be met before any withdrawal is permitted.

Welcome Bonus: New members are eligible to receive a 150% bonus on their first deposit up to a maximum of RM1,500. The wagering requirement is 25 times the bonus amount received.

Example wagering requirement calculation:

• Deposit RM100 → Bonus RM150 → Account balance RM250 → Wagering requirement: RM150 × 25 = RM3,750
• Deposit RM2,200 → Bonus RM1,500 (maximum cap) → Account balance RM3,700 → Wagering requirement: RM1,500 × 25 = RM37,500

General terms that apply to all bonuses and promotions at rapid97:

• Each bonus may only be claimed once per account, IP address, email address, phone number, or device.
• Bonuses cannot be transferred, converted directly to cash, or modified without meeting the wagering requirements.
• rapid97 reserves the right to withdraw, cancel, or amend the terms of any promotion at any time with reasonable cause.
• Any attempt to abuse the bonus system through technical means, collusion, or other methods will result in bonus cancellation and action taken against the account.
• The rapid97 VIP Programme covers five tiers: Bronze, Silver, Gold, Platinum, and Diamond — each with different weekly cashback rates based on member activity.

7. Accepted User Conduct

By using the rapid97 platform, you agree not to engage in any activity that undermines the integrity of the platform, including but not limited to:

• Using third-party software, bots, automation, or any tool that provides an unfair advantage in games.
• Colluding with other players to manipulate game outcomes or cheat the system.
• Conducting any form of money laundering through this platform.
• Providing false information during the registration or identity verification process.
• Misusing customer support channels or making false complaints that disrupt platform operations.
• Attempting to gain unauthorised access to the platform's technical systems, including hacking attempts or data interception.

Violation of any of the above may result in immediate account suspension, cancellation of all outstanding winnings, and reporting to the relevant authorities where necessary.

8. Limitation of Liability and Disclaimer

rapid97 provides the online gambling platform "as is" and makes no warranties, express or implied, regarding the continuity, accuracy, or availability of the platform at all times.

Matters covered under rapid97's limitation of liability:

• Service interruptions caused by technical issues, system maintenance, or third-party infrastructure failures.
• Losses incurred as a result of temporary platform suspension for scheduled maintenance.
• Any indirect, consequential, or incidental losses related to the use of the platform, including loss of expected winnings.
• Game outcomes affected by internet connection failures on the user's end.

Users are solely responsible for their gambling decisions. Gambling carries financial risk and rapid97 is not liable for any financial losses incurred while using the platform.

9. Termination and Account Closure

You may close your rapid97 account at any time by contacting our support team via live chat or email. Please ensure all pending withdrawals have been settled before submitting a closure request.

rapid97 reserves the right to suspend or terminate your account without prior notice in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Confirmation that information provided during registration is false or misleading.
• Suspected fraudulent activity, money laundering, or bonus system abuse.
• Request from regulatory authorities or law enforcement.
• Account inactivity for an extended period in accordance with the platform's internal policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws under the international licensing jurisdiction in which rapid97 operates. Any disputes arising in connection with this Agreement will be resolved through the following mechanisms:

• Step one: Contact the rapid97 support team via live chat or email for internal resolution. We will work to resolve complaints within a reasonable timeframe.
• Step two: If internal resolution is unsuccessful, the parties may refer the dispute to an arbitration body recognised by our licensing authority.
• Step three: Any formal legal proceedings will be conducted under the jurisdiction specified in the platform's operating licence.

rapid97 operates under international licensing and is committed to complying with all applicable regulatory requirements to ensure a safe and fair gambling environment for all members.