rapid97 Privacy Policy

1. Introduction

rapid97 ("we", "our platform" or "our services") cares about the privacy of every individual who uses our website and services. This Privacy Policy was drafted to clearly and transparently explain how we handle the personal information you provide to us or that we collect while you use the rapid97 platform.

By registering an account, accessing the platform, or using any of the services rapid97 offers — including slots, live casino, sports betting and esports — you are considered to have read, understood and agreed to this Privacy Policy. If you do not agree with any provision of this policy, you are advised not to continue using our platform.

The rapid97 platform operates under international licensing and complies with regulatory requirements relating to data protection. We are committed to ensuring your personal information is handled to a high security standard, in line with internationally recognised data protection principles.

2. Information We Collect

In running our platform's operations, rapid97 collects several categories of information from users. This collection occurs directly from you, automatically through your use of the platform, or from legitimate third-party sources.

2.1 Information You Provide Directly

This information is collected during account registration, identity verification, or when you interact with customer support:

• Full name as stated on your identity document (MyKad or passport)
• Identity card number (MyKad) or passport number
• Date of birth — to verify that you are 21 years of age or older
• Email address and mobile phone number
• Current residential address
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) and bank account details for deposit and withdrawal purposes
• Information you share when contacting our customer service

2.2 Information Collected Automatically

When you use the rapid97 platform, our systems automatically record the following technical information:

• IP address and geographic location based on IP
• Device type, operating system and browser version
• Access log data including pages visited and session duration
• Records of gaming activity and financial transactions on the platform
• Cookie data and device identifiers

3. Purpose of Use of Information

The personal information we collect is used for the following purposes directly related to the provision of rapid97's services:

• Account management: Creating, verifying and managing your member account on the rapid97 platform.
• Identity verification (KYC): Complying with Know Your Customer requirements set by regulatory bodies to prevent fraud and money laundering.
• Transaction processing: Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Service delivery: Enabling you to access all platform features including slots, live casino, sports betting and esports.
• Customer support: Providing assistance and resolving issues via live chat and email in Malay and English.
• Security and fraud prevention: Detecting and investigating suspicious activity, including identity fraud attempts and the use of multiple accounts.
• Legal compliance: Meeting the reporting and record-keeping obligations set by the international licensing we hold.
• Platform improvement: Analysing usage patterns in aggregate to improve service quality and user experience.
• Communications: Sending important notices relating to your account, system updates and promotional information (with your consent).

4. Information Sharing and Disclosure

rapid97 does not sell or rent your personal information to any third party. However, in certain limited situations, we may need to share information with the following parties:

4.1 Service Providers

We work with selected service providers who help us operate the platform, process payments and provide technical support. These providers are only permitted to use your information for purposes specified in our service agreements and are subject to strict confidentiality obligations.

4.2 Legal and Regulatory Requirements

We may disclose your personal information to relevant authorities when required by law, court order, or direction from a legitimate regulatory body. This includes investigations relating to money laundering, fraud or other financial crimes.

4.3 Business Transfers

In the event of any merger, acquisition or transfer of business assets, user information may be transferred as part of those assets. We will notify you in advance via email or an in-platform notice before any such transfer takes place.

5. Data Security

The security of your personal information is rapid97's top priority. We implement various technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption for all communications between your device and our servers
• Password storage using industry-recognised hashing algorithms
• Strict internal access controls — only authorised staff may access sensitive data
• Continuous security monitoring and regular penetration testing
• Separation of testing and production environments to prevent data exposure
• Established incident response protocols to handle any data breach

While we make every effort to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password confidential and not sharing it with anyone. If you suspect unauthorised activity on your account, please contact our support team immediately via 24/7 live chat.

6. Cookies and Similar Technologies

rapid97 uses cookies and similar tracking technologies to improve user experience, analyse platform performance and tailor content to your preferences.

6.1 Types of Cookies We Use

• Essential cookies: Required for basic platform functions such as login session verification and security.
• Performance cookies: Collect aggregated data on how users interact with the platform for improvement purposes.
• Functional cookies: Remember your preferences such as display language and account settings.

6.2 Cookie Management

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your ability to log in to your rapid97 account.

7. Your Rights

As a rapid97 member and data subject, you hold the following rights regarding your personal information. These rights can be exercised by contacting our support team:

• Right of access: You have the right to know what personal information we hold about you and how it is used.
• Right of correction: You may request correction of inaccurate or incomplete information at any time.
• Right of deletion: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to restrict processing: You may request that we limit how we process your information in certain situations.
• Right to object: You can object to the processing of your information for certain purposes such as direct marketing.
• Right to data portability: You can request a copy of your personal information in a machine-readable format.

8. Data Retention

rapid97 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including to comply with legal requirements, resolve disputes and enforce our agreements.

In general, account data for active members is kept for the duration of account activity and for a defined period after the account is closed, in line with the international licensing requirements governing rapid97's operations. Transaction log data is retained in accordance with applicable legal and accounting requirements.

After the defined retention period, data will be securely deleted or anonymised so that you can no longer be identified from it.

9. Amendments to the Privacy Policy

rapid97 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Any material changes will be communicated to members via:

• A notice sent by email to the address registered in your account
• A clear notice on the platform when you log in to your rapid97 account
• An update to the "Last Updated" date at the top of this page

Your continued use of the rapid97 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way rapid97 handles your personal information, our support team is available 24 hours a day, 7 days a week.

You can reach us through the following channels in Malay or English:

• Live chat: Click the live chat icon on the rapid97 platform to connect with our support agents instantly.
• Email: [email protected]

We aim to respond to every privacy-related enquiry within a reasonable period. For issues that require further investigation, we will inform you of the expected timeframe.